Return and Refund Policy

Returns

  1. Return Window: You have 60 calendar days from the date of receipt to return your item.
  2. Product Condition: To be eligible for a refund, the product must be:
    • Clean
    • Undamaged
    • In its original packaging
  3. Proof of Purchase: You must provide a receipt or proof of purchase with your return.
  4. Trial Period: We understand the importance of trying the product, which is why we offer this 60-day return window.


Please note that all these conditions must be met to qualify for a refund. If you have any questions about our return process, please contact our customer service team.

Refunds

  1. Inspection: Upon receiving your returned item, we will inspect it promptly.
  2. Notification: We’ll inform you that we’ve received your return and update you on its status after inspection.
  3. Approval: If your return is approved, we’ll process a refund to your original payment method.
  4. Refund Timing:
    • We’ll initiate the refund immediately after approval.
    • The time it takes for the refund to appear in your account depends on your card issuer’s policies.
  5. Credit Card Refunds: The refund will typically appear on your statement within 5-10 business days, but this can vary by card issuer. 

Please note: Keep your return tracking number until the refund process is complete.

Shipping

  • Within 60 days: We cover the cost of return shipping.
  • After 60 days: If we accept a return as an exception, you are responsible for return shipping costs.

Non-Refundable Costs

  • Original shipping costs (if applicable) are non-refundable in all cases.

Contact Us

For any questions about returns or our policies, please reach out:

  • Phone: 833 773-7360
  • Email: info@sitnstand.com
  • Address: Harod St 8, Afula 1871208, Israel

Our customer service team is ready to assist you with the return process or any other inquiries you may have.

Business Hours: Sun to Thurs from 8am to 5pm EST

Updated, More Accurate VA DME Approval Timeline (for SitnStand)

Step Action Time Estimate
1 Veteran sees VA Primary Care Provider (PCP) and explains difficulty standing up 1–2 weeks to get an appointment
2 PCP writes a DME consult directly (no PT/OT eval required if obvious need) 1–3 days after appointment
3 VA Prosthetics or DME Coordinator reviews and approves simple lift device request 1–2 weeks
4 VA orders SitnStand through vendor or provides direct authorization 1–2 weeks
5 SitnStand delivered to veteran's home or VA clinic for pickup 1 week
✓

Typical Total Time for Battery-Operated Lift Device: About 4–6 weeks.

Short VA SitnStand DME Checklist

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