Return and Refund Policy
Returns
- Return Window: You have 60 calendar days from the date of receipt to return your item.
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Product Condition: To be eligible for a refund, the product must be:
- Clean
- Undamaged
- In its original packaging
- Proof of Purchase: You must provide a receipt or proof of purchase with your return.
- Trial Period: We understand the importance of trying the product, which is why we offer this 60-day return window.
Please note that all these conditions must be met to qualify for a refund. If you have any questions about our return process, please contact our customer service team.
Refunds
- Inspection: Upon receiving your returned item, we will inspect it promptly.
- Notification: We’ll inform you that we’ve received your return and update you on its status after inspection.
- Approval: If your return is approved, we’ll process a refund to your original payment method.
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Refund Timing:
- We’ll initiate the refund immediately after approval.
- The time it takes for the refund to appear in your account depends on your card issuer’s policies.
- Credit Card Refunds: The refund will typically appear on your statement within 5-10 business days, but this can vary by card issuer.
Please note: Keep your return tracking number until the refund process is complete.
Shipping
- Within 60 days: We cover the cost of return shipping.
- After 60 days: If we accept a return as an exception, you are responsible for return shipping costs.
Non-Refundable Costs
- Original shipping costs (if applicable) are non-refundable in all cases.
Contact Us
For any questions about returns or our policies, please reach out:
- Phone: 833 773-7360
- Email: info@sitnstand.com
- Address: Harod St 8, Afula 1871208, Israel
Our customer service team is ready to assist you with the return process or any other inquiries you may have.
Business Hours: Sun to Thurs from 8am to 5pm EST